at&t replacement phone return policy
Call the Support Line. Replacement devices including Apple devices typically have a one-year warranty from the replacement date.
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Some phones devices and accessories dont use the standard ATT return policy.
. When you initiate an upgrade to replace the returned equipment the equipment discount appears during. Remove the SIM card. Be in like-new condition with no physical or water damage.
14 days of the upgrade you can receive an equipment discount for a replacement phone. Unlock your ATT phone or device. If the device has liquid or physical damage well bill you the full replacement value for the device.
Up to 6 cash back Big on features and small on price our 4-8 line office phones conference speakerphones and headsets have you covered. After you return your equipment to ATT allow a few days for a credit to post to your account and your equipment discount to be available again. Take a picture of the tracking number.
Buy a new smartphone on an installment plan. Purchase an ATT Certified Pre-Owned phone. For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab.
Have the manufacturers original packaging. For 15 days or more a refund is subject to the manufacturers warranty period. Bring another device you own to your ATT plan.
When we get your return package. For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab. Take pictures of your device front to back.
Then check your device warranty coverage period. Some phones devices and accessories do not use the standard ATT return policy. Warranty support and returns Get help with return or replacement of your product.
Well check your device for warranty eligibility. Any clarification would be much appreciated. Pay full price for a new phone.
The replacement telephone will carry a 90-day warranty from the replacement date or the time remaining on the original one year limited warranty. Reset the phone to remove all of your data text and pictures and passwords. Also its possible to request shipping supplies for your eligible trade-in device simply by following these instructions.
Restocking fees still apply. Showing Content for Change your ZIP Code. Deals Wireless Internet TV Prepaid Business.
Transfer contacts and content between devices. Set up your mobile hotspot. For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab.
Learn more SynJ -. When mailing back your return be sure to keep your tracking number. From a corporate-owned ATT retail store.
ATT has you covered with Replace a device support troubleshooting how-to articles videos. Theres more information about returning a device at ATT Return Policy. For example some devices must be returned within 14 days from the date of purchase instead of 30 days.
Warranty support and returns Get help with return or replacement of your product. Enter another ZIP to see info from a different area. Up to 6 cash back Shop home phone.
Our return policy does not reflect the policies of ATTs authorized dealers or retailers. File an insurance claim if you have a device protection plan. Ways to replace your device.
Return the device within the offer window. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Up to 6 cash back Once your product is received with all the necessary information at our returns center a replacement model of the same or similar design will be sent within 14 calendar days.
FAQS to address the ATT Wireless Phone return policy. Up to 6 cash back ATT Consumer Sales and Service CenterATT Web Site Purchases made through our Call Center or official website can be returnedexchanged within the first 30 days of the date of purchase. Explore home phone Explore home phone Explore home phone.
New Apple devices or devices that Apple replaces typically come with one-year warranties. Gift cards iTunes gift. Return shipping fees will be incurred by the customer on non-defective returnsexchanges.
For example some devices must be returned within 14 days from the date of purchase instead of 30 days. Up to 6 cash back Visit the Warranty and Returns page for information on warranty coverage for your ATT telephone product. Go to ATT Trade-in Program Ask for Help Request shipping materials or use the online chat support.
For ATT PREPAID if it qualifies for an exchange well credit your credit or debit card the full replacement value for the device. Not returning your device voids the ATT Trade-In Offer. We have provided a step-by-step checklist to help you return above.
Over the phone from ATT. All other new devices usually have one-year manufacturer warranties. You can return or exchange your device during the return and exchange period if you purchased it.
Our 4-8 line office phones conference speakerphones and headsets have you covered.
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